Reminders that go out — every time, on every channel
Email, text message, and phone notifications fire automatically the moment someone books, gets confirmed, or has an appointment coming up. Text reminders are included on Booking Pro and up. No-show rates drop, the phone rings less.
Stops chasing reminders for you
The minute an appointment is created, confirmed, rescheduled, or 24 hours away, the right reminder goes out. No staff member sets it up. No one forgets. If a text fails to send (bad number, full inbox), we tell you exactly which one and why so you can call.
Customers can choose what they hear about
Each customer gets a simple preferences page where they can say "yes to appointment reminders, no to marketing" — or vice versa — for each channel. They're less likely to mark you as spam because they're only hearing what they signed up for.
Staff get the same control
Pros and managers each have their own preferences too. A pro who hates SMS can turn it off for themselves and keep getting email — without disabling SMS for the customers.
Everything in one inbox
Open the little bell icon at the top of any admin page and you'll see every event that needs your attention: pending bookings (with one-click Approve / Decline), confirmed appointments, cancellations, reward milestones. No digging through email to find what changed.
Texting, two ways — managed for you, or your own account
Managed (the default): we set up the phone number, handle the carrier registration, and send your appointment texts for you — 500 texts a month included. That's a dedicated business texting number of your own, the kind some platforms bill at $70/month per line — here it comes with every paid plan (Booking Pro and up) at no extra charge, and is a $15/mo add-on on the free Starter plan. Nothing to configure; it just works on day one.
Bring your own Twilio: prefer to hold the keys yourself? Connect your own Twilio account instead — the number is yours, Twilio bills you directly at their published per-message rate, and we add no markup. The message history stays with you if you ever leave us. Either way, the reminders your customers see are identical — this is only about who owns the plumbing.
Four things every Atelier tenant gets, on day one
- A brand-fit URL. Pick a vertical-branded subdomain on day one (yourshop.atelier.salon, .tattoo, .spa, .dance, .fitness, .golf, .dog, .pet, .skin, or seated.studio). Connect a domain you own any time — no upgrade tier.
- Pick a plan, not a parts list. Forms, staff profiles, two-way calendar sync, no-show protection, waitlists, resource scheduling, multi-location support, reviews and in-person card payments — all in the plan, including the free one. Gift cards, packages and text reminders come with every paid plan. That leaves two clearly-priced extras (the Marketing Suite and the AI assistant), and Website Pro folds the first of those in too.
- Flat as your team grows. Unlimited staff, services, and customers — the same bill with five team members as with fifty, on every plan. Additional locations are a flat $25/month each, with your full plan at each.
- A free directory listing. Every paid plan (Booking Pro and up) is auto-listed in the public Atelier directory. New customers find you there and click straight through to your booking URL — no commission, no per-booking fee, no marketplace cut.
Start free. Take real bookings today.
Free to start, and your first month of any paid plan is free — paid plans from $29 a month after that. Cancel any time. Bring your domain, your brand, even your own Stripe, Square or Clover account. Atelier Booking handles the rest.